Exchanges, Refunds and FAQs
Find out how we can help you with the links below:
Returns, Refunds & Exchanges
We are happy to exchange your item if it’s not quite right, and most items can be refunded. Please read our policy to find out more before shipping your item back.
Are you looking for the answer to something? Perhaps our “Frequently Asked Questions” section can help.
Not found what you need? You can find our contact details below.
Frequently Asked Questions
We’re sorry to hear your experience has been unpleasant.
We at Biographies aim to give all our customers a great service, so if you feel your issue has not been handled appropriately, we welcome you to submit your feedback. Please use the contact details below – we aim to respond to queries within 5 working days.
You are eligible for a refund if you:
- Have the item(s) in its/their original form and they are unused
- Have the receipt confirming purchase from www.thebiographies.co.uk
- Will have the item returned within 14 days of purchase
If you meet these conditions, we are happy to exchange your item for something of equal or lesser value. Any difference wil be refunded to you via the payment method you made the inital purchase. Any difference above this amount, you are responsible for paying.
If the item you purchased is sold out, we will suggest another of similar value, or issue you a refund. Please read “How do I return my items?” for more
PLEASE NOTE: Underwear/undergarments, jewellery, make-up and virtual/downloadable goods are non-refundable. We apologise for the inconvenience this may cause.
If you are looking for an exchange/refund, please FIRST contact support to inform us you wish to apply for an exchange / refund.
We will write back to you and confirm either an exchange or refund.
Then please submit your returns to the address given to you by the support team.
We will then notify you by mail that we have received your item(s) and issue your refund / exchange. Depending on the banking association, it could take up to 14 days for funds to appear in your account.
Please also note that if your item is sold out, we may suggest another.
We encourage our authors to ship within 3 business days, which means your items will likely arrive within 7 working days. If you haven’t received your item, we ask that you wait 14 business days before contacting support, who will be happy to help.
Please have your order number to hand, and we will be able to resolve your case.
Mistakes unfortunately happen.
If there has been a mistake with your order, please contact support as soon as you can and we will do our best to resolve the mix-up.
We ask that you do not use the items, but return them in the condition they were shipped to you.
We’re sorry to hear an item has got to you in an unfit state.
If this is the case, please do contact support who will instruct you on what to do. We issue either refunds, exchanges or gift voucher depending on the case.
Please do help us by providing images of the damage so we can assess the cause and remedy accordingly.
We ask our authors to ship to you as soon as they can so you’re not left waiting long for your goods! However, there is a 2 hour window after purchase to cancel your order should you no longer want the items.
Beyond this, assuming the item is despatched, you will have to go through the normal returns process according to our policy.
It is unfortunately not possible to refund items based on a reduction in price on the website. Our prices fluctuate due to changes in stock and seasonal promotions, so to issue refunds on this basis is out-of-policy.
We apologise for any inconvenience you experience on The Biographies website.
We ask that you kindly contact support, who will do their best to assist you.
We want to guarantee all our customers the highest quality when they buy from us.
Please note that each vendor/author has their own returns policy. We kindly ask that you make yourself familiar with these on each item under the header “POLICIES” before you purchase.
Please contact [email protected] AND the vendor via the email address in your order confirmation email before you ship items back that you would like either an exchange or refund, as the location may change depending on which vendor/author you purchased from.
Sadly, we cannot pay for your shipping of the item.
PLEASE NOTE: Underwear/undergarments, jewellery, make-up and downloadable/virtual goods are non-refundable. We apologise for any inconvenience.
In cases like this, we ask that you select “Forgot password”, then follow the instructions to set a new password for your account.
If this method fails, please contact support to resolve this technical issue and we will do our best to help.
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